Satisfied customers are important, but if you manage to delight them, they are more likely to write rave reviews, recommend you to others and come back. If you have an ‘emotional connection’ with your customers by creating a more personalised and memorable experience where they feel special, they are more likely to write positive reviews and recommend you to others.
Here are some ideas to delight your customers:
LAST CHANCE to register for the Tourism Business Success Programme starting on the 3rd of May 2018 in Queenstown. 50% funding available for qualifying business. CLICK HERE for more info. Don't miss out and take some time to work ON your business and take it to the next level!
Till next week!
Marijke Dunselman. Click here to read more about us!