​How to get more and better reviews

The mic I bought and the last Banana Fruit Burst :)

As I’m going to do more interviews and videos as part of the Tourism Business Success Programme, I invested in a new microphone. It’s the Rode VideoMicMe and you can attach it to your smartphone for amazing sound.

I ordered the product from a NZ online company called Rubbermonkey.co.nz. I had never heard of it before but found it by searching for the VideoMicMe. The reason I trusted the company is that it had an About Us page with the team that works there, their names, roles and contact details. They also have two physical locations, which made me feel confident to buy a product with them.

So what happened? 

Well, I was absolutely delighted with their service. I had one question and rang their 0800 number and then placed the order. This was YESTERDAY! The product just arrived an hour ago. That is amazing! (for New Zealand – deliveries from the North to the South Island usually take at least three days!) It had a tax invoice in it, and a few banana flavoured lollies (Rubber Monkey, get it)? That was cute.

Needless to say that I’ll give them a rave review and would buy from them again. I do hope they ask me for a review and keep in touch!

To get more and better reviews, first of all: delight your customers! Then ask them for a review and keep in touch with regular updates. This will increase you direct business too!

Till next week, Marijke

Oh, and don't forget to register for the Tourism Business Success Programme - registrations now open but filling up! Starting soon!